Frequently Asked Questions
Everything you need to know about shopping with Dibor
What are your standard delivery times and costs?
We offer standard delivery within 3-5 working days starting from $4.95. Express next-day delivery is also available for orders placed before 1:00 PM Monday through Thursday.
What is your return policy for personalized items?
While we accept returns on most items within 30 days, please note that bespoke or personalized products cannot be returned unless they are found to be faulty or damaged upon arrival.
Do you offer international shipping?
Yes, Dibor ships to a wide range of international destinations. Shipping costs and delivery estimates are calculated at checkout based on the destination country and package weight.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our courier's website to monitor your delivery.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments through PayPal and Apple Pay.
Can I include a gift message with my purchase?
Absolutely. During the checkout process, you can select the 'Gift Message' option to include a personalized note, which we will print on a high-quality card and include with your order.